Privacy & Cookie Policy

We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information. Top Recruitment Solutions Limited (“Top Recruitment”) and Outsourced Support Services Limited (“Top Outsourcing”), referred to as “The Top Group”, “we” or “us”, is committed to protecting the privacy of our clients, candidates and users of (the “Site”). This Privacy Policy (together with our Terms and Conditions of Use and any other documents referred to in it) sets how we use personal data that we collect from you, or that you provide to us via website. We ensure that the data you supply to us is processed fairly and lawfully.

If, after reading this Policy, you do not do not agree to our processing your data in the manner outlined in this Policy, please do not submit any personal data to us.

(1) What information do we collect?
We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
(b) information that you provide to us for the purpose of registering with us.
(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(d) any other information that you choose to send to us.
(e) we will collect personal details such as your name and contact details and also sensitive personal information (such as information in your CV). The personal details and sensitive personal information will be stored, processed, used and disclosed by us as follows:

• To provide our services to you
• To match data we hold about you against employment opportunities we consider might be suitable for you and to send your information to clients in order to apply for jobs
• To enable you to submit your CV, apply online for jobs or to subscribe to alerts about jobs we think may be of interest to you
• To market recruitment or outsourcing opportunities to you
• To enable us to develop and market other products and services. You may opt out of being contacted for such purposes
• To send you directly or via trusted third parties details of reports, promotions, offers, networking and client events and general information about the industry sectors which we think might be of interest to you. You may opt out of being contacted for such purposes
• To answer your enquiries and questions
• To third parties whom we have retained to provide services such as reference, qualification and criminal reference checking services or verification of the details you have provided from third party sources
• To regulatory or law enforcement agencies where we believe in good faith that we are required to do so by law or in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings
• To use your information on an anonymised basis to monitor compliance with our equal opportunities policy
• To other Top Group companies, in order that they may use your personal information in the same way as we process, use and disclose your information

From time to time we may seek your consent to process, use or disclose your information for a purpose not listed above.
The personal information that you provide to us (including sensitive personal information) may be accessible by other Top Group companies, clients, and the third parties specified above. Some of these Top Group companies, clients and third parties may be located outside of the European Economic Area. Accordingly your personal information will be sent to or be capable of being accessed from outside the European Economic Area. When we transfer your personal information outside the European Economic Area we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

In the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of Top Recruitment or Top Outsourcing, we reserve the right to transfer your information to a third party provided that the third party agrees to adhere to the terms of this Privacy and Cookie Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified and afforded an opportunity to opt-out in the event of any such transfer.

You are entitled to request from us details of what information we hold about you and may request us to modify, update or delete such information. We have the right to an administrative fee for this service. We may ask you to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and will give you reasons for doing so. We will seek to act on your request in the timescale required by applicable data protection laws.

You may request to unsubscribe from job alerts and marketing material at any time. If you wish to contact us with respect to the above matters please email us at

Equal Opportunities

The Top Group is an equal opportunities employer and a company committed to diversity. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

We hold your information for as long as is necessary by law to comply with our statutory and contractual obligations.

We will use reasonable endeavours to ensure that your personal data is maintained and up to date. However, you are under a duty to inform us of any and all changes to your data. You can update your CV at any time and submit it to us to ensure your records are up to date. We will update or delete our records accordingly.

Your information is held on servers hosted by us or our Internet Services Provider. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our site.
We gather information about the way visitors use this website in order to improve our online services. We only use information gained in this manner in the aggregate and no individual can be identified. We may share this kind of aggregate data with selected third parties to assist with these purposes.

(2) Cookies

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 This Site also uses personalisation cookies which enables us
to advertise jobs that we think may be of interest. These
cookies are persistent and mean that when you log in or
return to the website you may see advertising for jobs that
are similar to jobs that you have previously browsed.
Cookies used by our service providers
2.5 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
2.6 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at:
Managing cookies
2.7 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) (Chrome).
(b) (Firefox).
(c) (Opera).
(d) (Internet Explorer).
(e) (Safari); and
(f) (Edge).

2.8 Blocking all cookies will have a negative impact upon the usability of many websites.
2.9 If you block cookies, you will not be able to use all the features on our website.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:

(a) administer the website.
(b) improve your browsing experience by personalising the website.
(c) enable your use of the services available on the website.
(d) send you general (non-marketing) commercial communications.
(e) send you email notifications which you have specifically requested.
(f) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
(g) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law.
(b) in connection with any legal proceedings or prospective legal proceedings.
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
We will retain your personal data for a maximum of 12 months unless you agree otherwise and/or we establish a business arrangement with one another. In which case, the data will be kept for as long as the agreement is in situ.
5.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at
Or by post to:
Graham Cox, The Top Group,
36 Rosslyn Park
KT13 9QZ

This privacy policy was last updated on 19th October 2018.